Orders & delivery
Return processing updates
Implementation scenario · This is an example implementation, not a story about a named customer. Results depend on your integration, phone, network and carrier.
AI-generated scenario illustrationThe problem
After handing in a return, customers may not know whether inspection is complete. Ordinary SMS is not the place for unnecessary payment details.
Build the solution
Create notifications for two confirmed events: return received and processing completed. Include the case reference and official store contact. Your accounting system decides on refunds; SIM Bridge only carries the prepared message.
Check before launch
Distinguish receiving goods from actually refunding funds. Exclude card details. Test duplicate events and a return case that is reopened.
How SIM Bridge works
Your backend creates a job through the API, and the connected Android sends SMS through your SIM. Store the message ID in your system and receive status changes through a webhook. A queued job is not yet a sent message: the phone must be available and the carrier must accept it.
Start with your own test number. Check Android permissions, screen-off connectivity, retries with the same Idempotency-Key, and unknown-status handling. Keep API keys out of browser code and public repositories.
