Appointments & services
Confirming an equipment service visit
Implementation scenario · This is an example implementation, not a story about a named customer. Results depend on your integration, phone, network and carrier.
AI-generated scenario illustrationThe problem
A service company needs notifications tied to a ticket and responsible employee. A generic message without a contact makes replies harder.
Build the solution
After agreement, send the ticket reference, arrival window and team contact. Keep site, company and phone mappings in your system. Attach incoming replies to ticket history while retaining the original event.
Check before launch
Do not expose technical passwords or internal site diagrams. Test reassignment and rescheduling; access keys belong on your backend.
How SIM Bridge works
Your backend creates a job through the API, and the connected Android sends SMS through your SIM. Store the message ID in your system and receive status changes through a webhook. A queued job is not yet a sent message: the phone must be available and the carrier must accept it.
Start with your own test number. Check Android permissions, screen-off connectivity, retries with the same Idempotency-Key, and unknown-status handling. Keep API keys out of browser code and public repositories.
