Integrations
Linking SMS history to an order
Implementation scenario · This is an example implementation, not a story about a named customer. Results depend on your integration, phone, network and carrier.
AI-generated scenario illustrationThe problem
A shared message history makes it hard to find one order’s messages. SMS text should not be the only matching method.
Build the solution
Supply the order’s externalId and small metadata with safe internal references. Store the message ID returned by the API. Show CRM history through that mapping while distinguishing an order event from a send attempt.
Check before launch
Keep secrets and full customer documents out of metadata. If a number changes, old messages still belong to the previous recipient and remain history.
How SIM Bridge works
Your backend creates a job through the API, and the connected Android sends SMS through your SIM. Store the message ID in your system and receive status changes through a webhook. A queued job is not yet a sent message: the phone must be available and the carrier must accept it.
Start with your own test number. Check Android permissions, screen-off connectivity, retries with the same Idempotency-Key, and unknown-status handling. Keep API keys out of browser code and public repositories.
